Last updated: September 2026
YUCHEN Home & Textile Solutions (“YUCHEN”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website.
1. Information We Collect
When you contact us, request a quotation, or submit an inquiry through our website, we may collect information such as:
- Name
- Company name
- Country or region
- Email address
- WhatsApp number
- Product interests
- Quantity or purchasing requirements
- Messages and other information you choose to provide
- Files or product specifications uploaded through our inquiry forms
We may also collect basic technical information, such as browser type, device information and website usage data.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your inquiries and quotation requests
- Provide product and pricing information
- Communicate with you about our products and services
- Process and manage business inquiries
- Improve our website and services
- Maintain website security and functionality
We do not sell your personal information to third parties.
3. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website traffic and provide a better user experience.
You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
4. Third-Party Services
Our website may use third-party services such as website hosting, analytics, communication tools or social media services.
These services may process information according to their own privacy policies.
5. Data Security
We take reasonable technical and organizational measures to protect the information submitted through our website against unauthorized access, loss, misuse or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
We retain inquiry and communication information only for as long as reasonably necessary to respond to business inquiries, maintain business records, provide services, or meet applicable legal requirements.
7. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of your information.
To make a privacy-related request, please contact us using the information below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
YUCHEN Home & Textile Solutions
Email: sales@yuchencasa.com
Website: yuchencasa.com